Delivery and Returns


DELIVERY
Delivery. We offer complimentary worldwide delivery with our transport partners DPD and DHL. Our parcels are insured for their transit time until they are delivered to the specified address. You will receive a notification when your package has been shipped.
Delivery times. We process your order during the first 24 hours or latest 48 hours after we have received a full and cleared payment from you.
Delivery times for the parcels are from 3 to 7 days worldwide. If your delivery address is outside of European Union, bear in mind that customs formalities may prolong the delivery time. We cannot influence the transit time or be responsible for any delays caused by the transport company or the customs office. However if we receive information from the transportation company about an error with your shipment that might cause any delay or inconvenience, we will let you know about it and try to minimize the delay if we can.
A signature is required upon delivery of your order after which the responsibility for the purchased merchandise transfers to you or the signature giver (if you have authorized someone else to accept the package).
In some cases the signature is not required. If this is your case, this means you agree with our terms and conditions and take full responsibility for the parcels left outside for collection. If our transport partner decides that it is unsafe to deliver to your shipping address, they may refuse to process this order. 
In case the packaging arrives damaged, please check contents before accepting or refuse to accept the package if goods inside are damaged. In case of problems with the delivery, please contact our customer support and briefly describe the issue, preferably with photos attached, at customercare@inra-fashion.com.
 
CUSTOMS
All goods are sent out from from Tallinn, Estonia (European Union). Customers making purchases from outside of European Union are responsible for relevant duty or/and tax on arrival of their order. We recommend to contact your local customs authority to find out the cost of the duty or/and tax to be paid extra before you make a purchase on our website. If you do not agree with the duties and taxation or customs procedures in your country, please do not place orders on our website.
 
RETURNS
Returns. If for any reason you are not happy with your purchase you can return it within 14 after having received the parcel. Please note returns are not pre-paid and are to be arranged and paid by the buyer, unless the item that arrived is faulty, e.g contains flaws coming from the manufacturing. In case of the latest, after the expertise is done and if it confirms the manufacturing fault, we will refund the return delivery cost to the buyer. Buyer will be notified about the expertise and refund stages via emails.
Please let us know that you are returning the goods and indicate the courier/service and tracking number in a quick email customercare@inra-fashion.com. 
You may send the goods back using the same courier you received the parcel with or using another tracked delivery that will reach us within the mentioned time frame. 

Please also note that if you made your purchase within the European Union, your return must also be made from a country within the European Union, otherwise all possible customs fees and duties, which we will have to bear to receive the goods back, will be deducted from the total sum paid for your order.

Also note we can only accept returns for items, which are returned in original packaging, with original receipt and tags attached, unused, unwashed, undamaged and unaltered.

Important information.Sales are final for custom made garments, customized garments and please note for returns outside of European Union, the refund sum may vary from the purchase price because of the customs duties we will have to bear to receive the returned goods back. Please contact us prior to making the purchase if you are unsure and need extra information.

Refunds. Refunds are issued during 14 days after having received the goods back. Depending on your bank, please allow time for the funds to clear. For questions regarding refund processing to your credit/debit card please contact the bank that issued the card you have used for the payment.

Exchange. We do not offer exchanges at this time. You would need to return the goods and place a new order.
Non - INRÁ items. If you happen to return any items, which were not purchased from this website, please be aware that we will keep these items at your risk and it is your responsibility to arrange the return for them.
For all questions regarding your order, please contact our customer support at customercare@inra-fashion.com.